Putevka v leto
Franchise office of a well-known tour operator working on a hunch.
Created the development strategy for the travel agency, focusing on technological effectiveness and customer service.
Worked out a selling template for every touch of the client: SMS notifications via CRM, conversations, scripts of phone sales.
Developed staff motivation system and thorough job instructions; upgraded the staff’s skills.
Solved operational problems.
We created and maintained a loyal customer base in conditions of banks and tour operators’ failures and fierce competition.
We opened the second office under a different franchise.